Our Promise

Warranty

At Axiom, we build products we’re proud to stand behind — and we back them accordingly. Every Axiom product is warranted against defects in materials and workmanship for the period below.

Product GroupWarranty Term
Locks — padlocks, puck & disc locks, gun locks, cable & combination locks, receiver lockLimited Lifetime Warranty
Hitches — adjustable ball mounts (aluminum and steel)Limited 5-Year Warranty

“Lifetime” refers to the reasonable service life of the product, not the lifetime of the purchaser. All terms run from the original date of purchase and apply to the original purchaser.

What's Covered

Axiom warrants that its products will be free from defects in materials and workmanship, under normal use and proper maintenance, for the applicable warranty period. If a product is found to be defective within that period, Axiom will, at its option, repair or replace the product. Repair or replacement is the sole and exclusive remedy under this warranty.

What's Not Covered

  • Normal wear and tear, and consumable or replaceable parts
  • Corrosion or damage resulting from improper maintenance
  • Misuse, abuse, or overloading beyond the rated capacity
  • Improper installation, alteration, or modification
  • Damage from accidents, impact, or events beyond normal use

How to Make a Claim

If you bought from a retailer: return the product to your original place of purchase, with proof of purchase, and they will assist you.

If you are a retailer or dealer: contact Keyport Lock Corporation, Axiom’s exclusive distributor, to process a warranty claim.

Proof of purchase (a dated receipt) is required for all warranty claims.

Questions about your warranty?